Refund policy

At Xynera, we are committed to delivering premium-quality bags designed with care and attention to detail. If you are not fully satisfied with your purchase, we’re here to help.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return:
* The item must be unused and in its original condition
* The item must be returned in its original packaging
* Proof of purchase is required

Items that show signs of wear, damage, or alteration may not be eligible for return.

To initiate a return, please contact us at:
Xynerabags@gmail.com

Please do not send items back without contacting us first.

NON-RETURNABLE ITEMS

The following items cannot be returned:
* Final sale or clearance items
* Gift cards
* Items damaged due to misuse

REFUNDS

Once your return is received and inspected, we will notify you regarding approval.

If approved:
* Refunds will be issued to the original payment method
* Please allow 5–10 business days for processing

Shipping fees (if applicable) are non-refundable.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos attached. We will resolve the issue as quickly as possible.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service.

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

CONTACT US

For any return or refund inquiries:
Email: Xynerabags@gmail.com
Response Time: 24–48 business hours